Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Your delivery charges will be calculated at checkout.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:

  • Credit card
  • Debit card
  • Direct bank transfer services
  • PayPal
How long will the delivery take?

To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the Shipping tab of ups.com.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Your payment must first clear before order processing begins. Once payment clears within 24-48 hours, all orders will be processed in the order in which they were received. Orders placed over the weekend do not begin processing until Monday.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.

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